problems with rocky mountain

Post by **camera8mm** » Mon Jul 04, 2005 11:12 pm

I sent some ektachrome 160 super 8 sound film to kodak via the pk-59 mailers. I've sent film in before and it has been processed within a month.
This time I sent it in 3 months ago and I'm getting excuses from Kodak (its lost, its at an outlab (Rocky mountain film lab), the lab lost it, the lab's equipment broke!)
I definately will not used rocky mountain film lab for processing anymore. Qualex-kodak shoudl swithc to another lab!
They (RM) claim they cant locate film through the mailer number - its sent through kodak. film sent to them independentaly (without going through the mailer) takes 6 months to process but through the pk59 mailer, it takes 2 weeks for processing.
I definately feel I'm getting the run around here. Anybody else have similair or even decent experiences with rocky mountain or pk-59 (to an outlab)?

Post by **Justin Lovell** » Tue Jul 05, 2005 12:29 am

where'd you get the mailer for the 160 film from?

isn't that really old film stock?...

I have a roll of sound ektachrome, but i figured they wouldn't honour the mailer... will they still accept old mailers?

Waht about on the old kodachrome KII (?) do they still accept those mailers?

thanks,

jusetan

Post by **Super8SLiCK** » Tue Jul 05, 2005 4:17 am

The new mailers specify Kodachrome as well as the older EM-26 Ektachrome films (E160, E160 Sound and Type G). Since they didn't change them, it's safe to assume they should honor them. I have a few new mailers since I do have several carts of E160 sound.

Post by **chachi** » Tue Jul 05, 2005 4:51 am

Ok, I have on several occasions been told that Ektachrome processing is no longer honoured? Is there someone here saying that they have sent Ektachrome to be processed in the pk-59 mailer and recieved it back in fact processed? I can dig up about 5 threads that clearly say this process is not offered???

Meanwhile, I just received back my first completly clear k40 sound film roll from switzerland

Post by **mr8mm** » Tue Jul 05, 2005 5:50 am

I have had the same problem. I sent three 160 cassettes to Rocky Mountain via the PK59. One was sent in October and I assume is gone forever. The other two were sent in march and I am getting the same story--the processor is broke. However, Rocky Mountain let it slip that they are not happy with the new people handling the mailers. They don't pay in a timely manner. I fear our films are trapped in a feud between RM and District photo. I didn't have PK59 problems until District Photo took over.

I advise sending E160 to YALE. They do a good job and process on a schedule. The last wed. of the month. The cost is $20.00 but at least you get your film back and the quality has always been good.

JS

Post by **mr8mm** » Tue Jul 05, 2005 5:51 am

p.s.

The PK59 does not work for KMII.

Post by **chachi** » Tue Jul 05, 2005 7:45 am

Kodak does not process EM-26 Ektachrome films w/pk-59 mailers. I have never tried it, but I have always been informed here on filmshooting.com, that it doesn't happen..

viewtopic.php?t=8787&postdays=0&postord ... a3039997d8

There are many more threads, but alas I can't find them using the enigma that is the search function..

Even the Faq says only k40 is procees paid?

http://www.filmshooting.com/faq/

Post by **Angus** » Tue Jul 05, 2005 1:10 pm

Here in Europe Kodak ceased offering processing for the EM26 films in 1999 or 2000. They simply won't touch it.

I am surprised they even forwarded it to RM for you rather than just sending it back.

It does not surprise me that the turnaround for out-dated films via RM is months instead of weeks.

Post by **thebrowniecameraguy** » Tue Jul 05, 2005 8:18 pm

The same thing has happened to me, about 1 month ago I sent a Kodachrome 25 double 8mm roll and an Ektachrome sound 160 cartridge.

The KM 25 came back in about 3-4 weeks, (From D'Waynes) but no sign of the E160T.

Who do I need to contact about this? I havent ever had this happen, but I did use 2 PK59's for the 2 films. I have only sent K25 and K40, no ektachrome.

Jordan

Post by **mr8mm** » Wed Jul 06, 2005 4:24 am

Kodak honored the USA PK59 for E160 film until the beginning of 2005 with no problems. However, after the first of the year the company handling the PK59 in the USA(District photo) and Rocky Mountain started feuding. After that everything went to hell. Send your E160 to YALE and save yourself a lot of grief.

John S.

Alex · Post by **Alex** » Wed Jul 06, 2005 6:56 am

chachi wrote: There are many more threads, but alas I can't find them using the enigma that is the search function..
http://www.filmshooting.com/faq/

Enigma's went out when Kodachrome was discontinued.

Try.... mailer Ektachrome ....and then check the lower box before searching ...

I got 22 topics and many if not all seemed relevant.

Post by **camera8mm** » Wed Jul 06, 2005 7:49 am

On the mailer is does specify for kodakchrome or ektachrome 8mm or super 8 films.
If there is a hatfield mccoy fued between kodak and rocky mountain either side DOES NOT need to involve the customer in the fued.

too late here, I'll try yale.

Post by **chachi** » Wed Jul 06, 2005 8:47 am

Alex, thanks for the tip. I hadn't clicked the second box, it did certainly make the difference.

I do however think the FAQ should be updated to include Kodak's Ektachrome processing instructions. I have been led to believe that I could not just stick my Ektachrome Em-26 carts into a Mailer and send them off for process paid processing via a pk-59 mailer as I do with K-40. It would seem you in fact can, but just not via Swiss or Dwayne's, which was the whole confusion on my part since when I had asked the question I asked about sending them to the Swiss lab along with my K-40.?

Anyhow, The response given was that they didn't have the equipment and would not process it with or without the Pk-59 mailer since it is not accepted in Europe anyway.. I was then told to send it to an independent Lab, which I assumed to mean I would have to pay the processing as it was not offered through Kodak..

Anyhow, I'm clear on this now but I think that updating the FAQ would help others as well.

the FAQ currently reads:

Does film include processing?

Ony Kodachrome 40 includes processing. All other films from Kodak does not include processing and must be processed by an independent lab. Processing is about $10-$15 each film. See "THE LAB" section above for a large list of labs.

thanks..

Post by **mr8mm** » Fri Jul 08, 2005 7:04 am

The feud must be over. I received my two E160 films sent in March. The films looked good. Better than some I have received in the past. Maybe they did fix the machine.

John S.

Post by **chachi** » Fri Jul 08, 2005 7:18 am

mr8mm, what is the address you send the Ektachrome in Pk-59 mailers too?

Also, Andreas, maybe you could Include this Ektachrome info to the FAQ as another film which is process paid by kodak?

thanks..