www.super8camera-shop.com - please help!

[+AnonymousGuest+]

Yep, I purchased it through eBay. Thats the weird thing, his feedback was actually quite stellar. Over 2000 items sold and 99% positive feedback.

I think he just gave it a try to reject the package, and keep the cash, hoping you'd give up since you're abroad.

I think that's exactly it. I big reason why I never bothered to chase it up was due to the time and hassle involved over such a small amount of money. I had already spent close to the price of the camera in postage by this stage and this was at a time I was working a lot and didn't have internet access at home making e-mails and the like a pain to follow up.

When the camera arrived and I notified them it didn't work, they were very apologetic and quick to offer the solution of having it sent back.

It wasn't until the camera was returned to me that their e-mail correspondence ceased And that was that. It was just to much time and money to do anything and I had already wasted enough of both.

Thankfully, apart from this incident I've only had good experiences with eBay and it hasn't made me weary at all from purchasing from others.

I've never believed much in "One bad apple spoils the bunch".

Take Care,
A.

[jean]

Well, indeed a frustrating experience. Don't let that keep you from buying abroad in the future! BTW, you did check the contacts of the nizo? A camera that's completely dead very probably just has corroded contacts.

[Uppsala BildTeknik]

... I'm still waiting for a reply from the Super8 Camera-shop.... I was clear and firm, but very polite in my email.

I suspect this thread is premature.................Don't smear his reputation unless it's deserved.

I guess you missed this part:

....have sent a mail to him quite politely notifying him of this and he just mailed back stating "The lens was scratch free and 100% clean"

He replied that the lens was scratch free when it wasn´t, I´d say this thread is not premature at all, she tried to contact him and was rejected!

If he however changes his mind after more persistant complaining from Andersens Tears is something we all hope for, but it shouldn´t be necessary to complain over and over again for something that is advertised as mint condition when it clearly is far from mint.

I´d say a fair description for thew camera would be "some marks on the camera body, a small mark on the front lens but it probably doesen´t affect the image." Or similar, but definetly not mint!

He definetly deserves some

[+AnonymousGuest+]

Well, it wasn't "completely dead", which made it even more frustrating, haha... the power zoom worked and the LEDS lit up etc. I'm assuming it's been sitting in a wardrobe for 20yrs and the belts gone. Not really worth getting it fixed for the price it was.

Nizo's are wonderful cameras. They take great footage and just look damn right cool! Unfortunately if something goes wrong with them, it's usually cheaper to just buy another

[T-Scan]

Pretty shiesty. They state a 30 day warrenty too, guess it doesn't cover scratched lenses. we can always send him a petition if he doesn't make good.

[thebrowniecameraguy]

You I looked under that bargain page, to see a Canon 514 with writing in the description stating that the lens has a scratch. If he really knew it was there, why not put it under the bargain section. Unless he is a greedy #@%&*$@##@%. I didnt know what to say there.

But, still it seems he does take notice if something is obviously flawed, right?

Andersens Tears: You didnt buy the camera from the bargain page did you?

I have had several impromptu 'claim my case, get my money back' with PayPal. One is still pending because I paid for the use of a web hosting service and: 1. My domain never became active, 2. The chat sessions were help could be given gave me nothing to work with,(I would post my concern, get 1 response saying I am looking it up and wait 15 minutes for nothing to happen. I also reported them to the Better Business Bureau and notified PayPal of my actions. Still nothing has happened.

Bringing problems back to 8mm, It has been about 8 months now and I am still awaiting a new projector bulb or refund of money from a seller who 'sold' me a new 150watt bulb for my ElmoST1200HD. PayPal and ebay have been informed when 4 weeks went by with no sign of either. Again, still "Pending" in the review process!

AHH,
Jordan

[Andersens Tears]

... I'm still waiting for a reply from the Super8 Camera-shop.... I was clear and firm, but very polite in my email.

I suspect this thread is premature. The time to start a thread about problems with a company is after you've attempted to negotiate a resolution, not while the situation is still up in the air.

A photo of the damage and a politely written request for a refund should go a long way to getting this sorted out.

Don't smear his reputation unless it's deserved.

Hi

I'm not intending to smear his reputation. I just posted this thread for advice as I was lead to believe he had a good reputation.

It's just that I've paid mega bucks for a mint condition cam, only to find it has a scratched lens, and the guy denies point blank it exists. He replied to my first email within minutes:

"Hello,The lens was scratch free and 100% clean"

This simply was not true, so I mailed straight back and still, even 24 Hours later he has not replied...

I will send the camera back with a note and keep my fingers crossed...

Thanks everyone....

[jean]

As I said above, in the case discussed here there is no room for interpretations or anything. Andersens tears is safely protected by law, the terms stated on the shop are irrelevant, since german law clearly takes care of this and cannot be overruled by individual agreements.

And that law gives you the right to return without reason within 14 days with full refund, and - this is hard for 30 year old gear - a 2 year warranty.

And everything takes place not on distant continents with impenetrable law enforcement systems, but in the middle of probably the world's tightest regulated and controlled country.

As I said above, you'll be having your money back very soon. Just don't bother discussing by mail, this just eats away the 14day period for returns. Put it back in it's parcel, and sent it back.

This is clearly not one of these ebay/paypal wildwest situations, where one is at mercy of the good will off a seller, but a straightforward purchase.

[Andersens Tears]

Hi all,

Since I last posted the good Mr Uhmeyer has contacted me and we have been negotiating a return or refund. He has offered me a 40% rebate on the cost of the camera alone. His first offer was 25% I asked for 50% and he offered me 40% as his final offer.

I have said that I will accept this, on the condition that I'm paid in £ Sterling and he covers my PayPal fees for the transaction (I had to pay his! - so I feel this is fair)

I guess some of you will disagree with my decision, but it will cost me at least £18 to send the camera back in an insured parcel, and well, I'd rather keep A camera and have some money back than send a camera back and have to do the waiting game for my money .....

I'll let you know WHEN I've received the rebate!

All in all I think this has been a good case study for service form the Super 8 Camera Shop, and something to refer to in future

Once again an Extra Big Thanks to everyone who has offered their advice and support!

Andersens Tears

[mattias]

I had to pay his!

report him and you'll get it back. it's a violation of ebay and paypal policy. you are not allowed to charge extra for the paypal fees. i have successfully gotten several auctions shut down where the sellers asked for this.

/matt

[Taqi]

Reputations are hard to gain and easy to lose. He may well see a catastrophic collapse in sales...

[jean]

I guess some of you will disagree with my decision, but it will cost me at least £18 to send the camera back in an insured parcel, and well, I'd rather keep A camera and have some money back than send a camera back and have to do the waiting game for my money .....

I don't know if this applies to international shipping, but a german mail-order seller has to cover also the total shipping costs if you return something.

Those laws basically put a mail-order seller in a huge disadvantage, a competitor could easily ruin someone just by placing fake orders and returning the items after 13 days. The idea behind this comes from the traditional merchants, who felt their claims threatened by upcoming .com shops, and screamed for protectionist measures. Since they're well organized and have influence, the german government was quick to fulfill their insane demands.

[Uppsala BildTeknik]

I don't know if this applies to international shipping, but a german mail-order seller has to cover also the total shipping costs if you return something.

Those laws basically put a mail-order seller in a huge disadvantage, a competitor could easily ruin someone just by placing fake orders and returning the items after 13 days. The idea behind this comes from the traditional merchants, who felt their claims threatened by upcoming .com shops, and screamed for protectionist measures. Since they're well organized and have influence, the german government was quick to fulfill their insane demands.

This sure sounds insane! 8O
OK, customer protection is good, but to be able to return without any reason and not having to pay the shipping sounds crazy! 8O

[Angus]

I guess some of you will disagree with my decision,

As long as you're happy with the result.

Sounds like he's accepted that there was a scratch on the lens, maybe he will take more care grading his cameras in the future.

[audadvnc]

I don't know about the rest of you but I'd never do bizness with someone like that given Jamie's story as an example of their practices.