camera8mm wrote:I am considering buying one of the 8mm pro units although slightly discouraged by moviestuffs lack of service to older products. Who else would service the unit if it breaks after or during the warranty?
Hi!
I think you misunderstand. Our older product line was made from existing projectors. Every projector that came in had to be serviced and repaired and modified before we could begin to build a telecine unit out of it. Making a product out of a preexisting projector is kind of like selling classic cars that have been modified into hot rods. There is a limit to how long something like that can be effectively supported. That said, since we started in 2001, we really never made money on repairs outside of warranty and, on the rare occasion we did charge, it was cost only. Indeed, over the last year, I have given away tons of left over parts and components to owners of our previous product line to help them out. So I think our record of customer support is pretty solid.
However, several years ago - after more than 12 years and over 10,000 units sold - we began to notice that viable projector chassis were getting harder to find and, due to the economy, some of our suppliers decided they would not supply components unless we ordered, like, 500-1000 at a time, which is impractical for a niche market. At the same time, the Academy of Motion Pictures Archives asked us to design for them a custom unit. They had been using our previous units for over 10 years with no complaints but they had a unique problem: All their interns were so young that they really didn't know how to handle and maintain projector based technology. So the Academy wanted something simpler and gave us a "wish list' of features, such HD/SD capability, zero image area contact, ease of maintenance, and off the shelf PC compatibility. Once we committed to designing the new units for them, we figured that was the future since we would be making all components ourselves. We weren't sure how long it would take us but, to be fair to our previous customer base, we did post a notice on our website that service for our older product line would cease in about 2 years, as we figured that was about how long our parts inventory would last. That was about three years ago. So the drop in service of older units was hardly a sudden decision and we did our best to give everyone advance notice.
Like our older units, the Retro units have a one year warranty on all parts and labor but have been designed to make it easier for the user to self service than the older projector based units which had many moving parts. There are really only two moving parts in the entire unit and each component is held in place with nothing more than a couple of phillips head screws. In fact, there are no belts, no slip clutches, no sprockets, no claws, no capstans, no flywheels, no gears to lube and nothing internal to maintain in any way. If you look on the back of the front panel, all components are in a single layer with nothing that overlaps so you don't have to remove layers of circuit boards and gear boxes just to change a component. No soldering is required as all components, including the circuit board, are plug and play. So in the unlikely event that, say, the heavy duty take up motor were to fail, we could send you another and you could replace it in a few minutes. The same with the LED, the rewind motor, the logic board, etc. In fact, we could send you an entire electronics assembly that you could replace in a matter of minutes. And, of course, we make these from scratch and not from old projectors so we have a lot more control over parts availability and servicing issues than we did when we were making our previous product line.
Andreas is very generous in letting me address your question on the forum but, if you are interested in more information, please contact me off list.
My best,
Roger