www.super8camera-shop.com - please help!

[jean]

That's a price that does leave no room for interpretations of mint. I would not bother for any tests - it's in the end irrelevant if it affects the image or not. You'll be uncomfortable with that camera forever.

Send it back (registered, make pics of the package and what's inside, get your neighbor to witness it!!!!!!) and claim your money - I think paypal is quite easy to work with from the customer's side.

Then move on. It's not your fault after all, so why should you be the one that's been screwed. And at that price, there is no excuse whatsoever for being sloppy. For 250 quid I'd happily clean even the back of the leatherette of a beaulieu before gluing it back on, and call the customer if he's happy and everything as he expected.

[Lunar07]

For this price, accept nothing short of a full total refund. Even if it takes calling this guy. People who do that - selling things at such prices without caring for what the customer is receiving - do not deserve anything short of being forceful with them. It is your money! and a scratch on a lens for something described as in 'excellent condition' is total nonsense. Even if the scratch is to the edge and even if it does not affect the quality of the image. Also, for high amounts paid via PayPal, I only pay via a credit card. Because I can get my credit card company involved if a smart arse wants to screw with me. This maybe only me, but when a seller wants to play this sort of games with me, it is TOTAL WAR!

Is there anyway you could stop the payment with your credit card company? Did you pay by credit card?

Be persistent, it's not your fault. Insist a full "refund" rather then a credit.
Which model of camera did you get by the way?

Bill

It was a Canon 814xl-s

I paid straight from my bank account via PayPal.

I believe I can request a refund, but I need to go through various stages of diplomacy before I can get this.

What really nags me is the fact I turned down the offer to buy a Canon 814xl-s from a really straight up and nice guy from this forum. I decided not to as he is in Australia, and I thought it might be bad for the camera to ship it half way across the globe..... though he offered me loads of extras e.g.flight case , tele converter filters etc... wish I could turn back time now...

... I'm still waiting for a reply from the Super8 Camera-shop.... I was clear and firm, but very polite in my email.

Maybe I should just wait and see what the footage is like...

[avortex]

I purchased a camera from this guy last December because I was going to travel to Southampton and I didn't had the time to test any camera. I wanted a camera with a certain guarantee, so i thought that buying to this guy (1 month guarantee) was the way to go. I purchased him a Bauer S209Xl for around 150 Euros "in excellent condition"...

When I came back from the trip I sent the footage for developing. Three weeks later and... I found that the auto exposure of the camera was crazy. Many footage overexposed and strange changes of the exposure in the middle of a escene. Problem: the 1 month guarantee had expired...

Anyone with similar stories?

[aj]

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Anyone else dealt with this guy?

Any advice on what I should do?

I

I never bought from this guy. I rather buy over eBay or from local internet advertisers. (or shop in Amsterdam http://www.parallaxe.nl)

That is what Uhemeyer does too but he then brushes up the goods and sells through his site to people who don't want to run the riscs of distant buying. Considering he sells at three to four times the average buying price you may expect some service.

I suggest you start the reclaim option from paypal as this requires letter writing and waiting periods. You don't want to run out of time. I.e past the deadline.

Also I would recommend contacting the local german police. I know from experience (with a german seller in another village) that they take fraud matters serious. And your seller certainly doesn't like a home visit from a green-white Polizei car.

Also german law enforcement on distant selling is strict. These laws are very much to support the buyer. He is a professional seller and these rules apply. Check the conditions of bonafide german sellers on eBay. They spell the conditions out because they have to.

[hassan]

Sorry, but I think you're being soft! The camera is a piece of shit! Get your money back. Go through the procedure with PayPal, and as he won't answer your emails, print out this thread and mail it to him.

[jean]

I think I start such a business of my own, if that guy makes money reselling s8 cameras, I for sure can do this, too. But selling only cameras I know to work, and making sure the customer is happy with the purchase.

I considered this once after seeing pro8mm, looking at the fantastic prices for painted 4008 cameras, but thought that this would never work out. But learning now that a dude resells 1,99€ cameras without even bothering to brush them up..

I'll even adjust them to 64ASA.

[ccortez]

But learning now that a dude resells 1,99€ cameras without even bothering to brush them up..

I'll even adjust them to 64ASA.

Damn jean, that's a fine idea. I'll be your North America partner!

[Andersens Tears]

A big thanks to everyone who has responded! The general concensus seems to be for me to claim my money back...

I think that this is what I am going to do.

I bought the camera in good faith, paid my money promptly and received a less than described camera. When you payment 300 Euros for a Super 8 camera you not gonna just be shooting home movies, I intended to use this camera to shoot a short film. Plus I expected to get a near mint condition camera, and received a moderately used one with dents and a scratch on the lens....

and get this there are even sand grains in the crevace at the back of the outer lens.... so I this camera has been unprotected on the beach at some point....

Angry Tears

[Andersens Tears]

...ok PayPal can't help...... am I now at the mercy of this guy?

[S8 Booster]

i would definately claim my money back too if i were you. i think the price is far too high for a none serviced cam anyway. i guess you can get them in excellent condition off ebay for a significantly lower price.

one option you can try anyway, allthough it may work i think you paid to much still - is to really check out if there is a scratch in the lens or something else:
use a pure cotton cloth to rub the spot. i thought my 1014 had got a damage in the lens coationg but i followed the advice from one of my filter suppliers and tried the cotton trick. voilá - the spot i could not get to grips with using lens papers etc went away in 1-2-3.


t

[chachi]

...ok PayPal can't help...... am I now at the mercy of this guy?

Why can't paypal help?

Is it because it was not through eBay??

I only buy from people who use paypal and specifically for the protection Paypal claims to offer. If paypal are not up to protecting me and at the same time leave this guy a verified paypal seller, then I guess the real issue should be with Paypal and their policies!

It's funny, Paypal default you to direct bank payment, even encourage you to use that method claiming you'll have the same protection? But you infact don't!

I myself will not use their direct bank Payment method for anything big again! Fact is, if this was on your Visa, you could have a bit more options available to you right now!

I do however think your situation may be mainly due to this not being through eBay. Paypal is usually really good in those cases. Of coarse they should be, afterall they are the ones who encourage us to buy from these people by putting the power of "PAYPAL" behind their names in the first place!

[+AnonymousGuest+]

Goddamn. I would say it's karma (j/k) but I wouldn't wish that on anyone.

I bought a Nizo 4080 awhile ago from a guy in Germany who claimed it was in "perfect mechanical and optical condition".

It was DOA. It looked new, not a mark on it, even "smelt" new. But nopes, nothing. This isn't my first sound Nizo either so I know how to operate the things.

He gave me his address to send it back, which I did, waited for three months when the camera was "returned to sender", the address was a phoney. I had paid by direct bank transfer.

So not only was I out price of the camera but I ended up having to pay for postage twice. I was less than impressed.

I agree with what's said here, if the camera was sold as *mint* (for he sure set his price to reflect that) than don't bother testing it. Get a refund.

I wouldn't care if it "didn't affect the film". For 250squid I'd want what I paid for, no argument.

Take Care,
A.

Hope you can get it all sorted!

[jean]

...ok PayPal can't help...... am I now at the mercy of this guy?

Ah, I see now, the seller is running a company, and based in germany. OK, then you have nothing to worry about at all. Just pack it in, send it back (just in case, for the sake of paranoia, take pics/video, and call a 3rd person that's not from your family as a witness). Add a letter explaining that you don't want it and why, and claim your money back.

Give him a reasonable time to respond - 14 days? - and if nothing happens, you have two more reminders to write, again giving some 14 days to respond. Write in english and german, for the next step.

If nothing happens after all, you have to file a claim at a german court (just a form, and the letters as evidence), and from there on german justice will take care just fine of your case. That's why documents in german speed up the process tremendously, and save the costs of offical translations. A bunch of forum members speak german here, including me, to help you hrough this.

You're covered by german (and eu?) law, and have right o return anything without any reason at all within 14 days.

So, relax - we're in the civilization here, and no way to escape other than claiming bancrupcy or something, and this is not very likely to happen.

Most likely he will receive your camera, refund you without any hassle. Still not very professional from him to deny the state of the camera, but what the heck..

[jean]

He gave me his address to send it back, which I did, waited for three months when the camera was "returned to sender", the address was a phoney. I had paid by direct bank transfer.

Fraud for such a low priced item? Was it through ebay?

His bank account sure wasn't phoney, so a way to trace him down. Is it a private person or a company? If it's a individual, I'm unaware how the legal situation is, depending on the $$ you paid it might or might be not worth it to sue this fellow, but one thing is for sure: it's next to impossible to hide in germany, unless you're a professional criminal. I think he just gave it a try to reject the package, and keep the cash, hoping you'd give up since you're abroad.

[reflex]

... I'm still waiting for a reply from the Super8 Camera-shop.... I was clear and firm, but very polite in my email.

I suspect this thread is premature. The time to start a thread about problems with a company is after you've attempted to negotiate a resolution, not while the situation is still up in the air.

A photo of the damage and a politely written request for a refund should go a long way to getting this sorted out.

Don't smear his reputation unless it's deserved.