Filmshooting

I've tried to cycle the thing quiet a number of times, and I can see it move, but it never seems to move enough to get out of frame. I may just have to send the thing out to get it checked. It would be nice if they could just put a clear gel in there and call it a day.

Thanks!

O.K. I have a Beaulieu 5008 and have an issue- the internal filter will not pull all the way out of the frame and makes an ugly line across the picture. The filter itself is clean, just sticking out into the shot. Not good. I understand that this filter needs to be in place, but was wondering how to ...